Return & Exchange
Please email your return inquiry to email@example.com
Or send us a request through contact us.
All return must be
unused and in original sealed packaging
The original receipt, gift receipt or packing
slip is required for all returns and exchanges. If returning or exchanging an
item in a Naruko store, a valid photo ID is also required.
Return & Exchange Period
15 days from invoice for all eligible products
Consumable items such as
Items that are damaged,
used, not in original sealed packaging
Used products, opened products, Missing content, original seal/packaging opened
Returns in Store
Avoid shipping charges and receive a refund more
quickly by returning your items to any Naruko Boutique Store within the United
Include all original packing
Bring your receipt or
packing slip and a valid photo ID.
We accept these forms of identification:
US, Canadian or Mexican
US state-issued ID
US military-issued ID
US Laser Visa
US Permanent Resident
Returns by Mail
You can also return online purchases through the
mail. To return your online purchase by mail:
Obtain a return number from customer service, package without return number written on it will be refused
Pack your return in the
original shipping package, write the return number outside of the mailing packaging.
if possible. Include the packing slip
and return label, and indicate the reason for the return.
Include all original
packing materials, manuals and accessories.
Send your return to:
Naruko Boutique Return
47 Mall Dr
Commack, NY 11725
For return status checking, please provide:
Proof of delivery, we recommend that you return
items via UPS or insured USPS.
We are not responsible for the lost during
For online purchases:
Store credit will be credited to the original customer
account. Any amounts deducted from a gift card will be credited to the gift
For return in-store:
Your Store credit will be credited to the
original customer account in ONLINE STORE. Any amounts deducted from a gift
card will be credited to the gift card.
Promotional Items and Bundles
When a promotional
item is returned, the value of the promotional item will be deducted
from the refund amount. For example, if you buy a lotion ncludes a free toner,
the total value of the toner will be deducted from the refund if the toner is
not returned with the lotion.
When a bundle is
purchased and only part of the bundle is returned, the bundle discount is void,
and the total bundle discount will be deducted from the refund. For example, if
you receive $50 in savings when you purchase a combo set and you return some of
the items, the $50 bundle savings will be subtracted from your refund.